Viewing the Incident Updates

The Incident Updates table displays a detailed list of updates related to the selected incident.

Displaying the Incident Updates

From the upper table, click the incident's row. The updates table will display the updates of the selected incident:

The list provides the following information:

• State—Resolved: , Pending: .
• Date Opened—The date and time of the update.
• Information—Details about the update.
• Workflow Name—The name of the workflow that was triggered by the incident
• Event Number—Provide by the system.
• Rules—Rules indicates that the incident went through the trigger list.

note

• You can drag and drop the column headers to rearrange the list.
• Clicking a column sorts the list of updates according to the column chosen.
• On the right of the title bar, there is an Excel button that you can use to save the displayed list to a spreadsheet file.

Managing the Incident Updates

To choose an Incident update for management, click it anywhere in its line in the list. Notice that a three-dot menu appears at its right end. Clicking it opens an actions list.

The menu actions are as follows:

Icon	Description
	Assign the incident to another user
	Take ownership of the incident
	Start the workflow assigned to the incident.
	Open the incident in the Audit Trail